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Communication Skills
Interpersonal Communication
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Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages. It is not just about speaking or the literal meaning of words, but also about listening, understanding, and the subtleties of human behavior during interactions. This skill encompasses a variety of aspects such as clarity of speech, active listening, non-verbal cues, and emotional intelligence. Interpersonal communication is key to building and maintaining relationships both personally and professionally. It allows for the effective collaboration in teams, conflict resolution, and the establishment of trust and rapport.


Interpersonal communication skills can be gained and refined through a range of life experiences. Engaging in team sports or group activities helps develop the ability to communicate with diverse individuals. Active participation in discussions or debate clubs can enhance verbal articulation and argumentation skills. Social interactions, both in-person and through various digital platforms, provide continuous opportunities for practicing and observing communication styles. Taking on roles that require public speaking or presentations can improve one’s comfort and effectiveness in conveying messages. Volunteering for community services offers a chance to connect with people from different backgrounds, fostering empathy and active listening. Reflecting on personal communication successes and failures, seeking feedback, and observing skilled communicators are also crucial for advancing this skill. As with many skills, consistent practice and a conscious effort to understand others' points of view are key to mastering interpersonal communication.

Application Time

50-85 minutes

Application Fee

129.99

Career fields where interpersonal communication is especially valued include:

  • Sales and Marketing: for engaging customers and closing deals.

  • Healthcare: to interact effectively with patients and colleagues.

  • Human Resources: managing staff and mediating in workplace issues.

  • Education and Training: for clear and impactful teaching.

  • Management and Leadership: to inspire and guide teams.

  • Customer Service: providing support and resolving issues.

  • Counseling and Social Work: for connecting with and supporting clients.

Obtaining the Interpersonal Communication certification was invaluable. It honed my communication skills, enabling me to build strong relationships and collaborate effectively with others.

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